Coleen added that the management of the restaurant got in touch with them and apologized, and requested that the post be taken down which Coleen heeded to since she has no hard feelings about the incident.
Coleen brought to the attention to the management of the restaurant (via Instagram) about her grandmother’s experience, that her grandmother was offended by the way she was treated without the intention of getting anyone fired.
‘Everyone makes mistakes and has shortcomings, and there is always room for improvement. I thought that maybe better training should have been provided, and that is something that the management should take care of. I DON’T THINK THAT FIRING ANYONE IS THE ANSWER. But I do think that the management should have taken full responsibility and come up with a solution that should benefit everyone, including both their customers and employees.” said Coleen.
After learning about what happen to the service crew, Coleen said she tried to get in touch with the management of the restaurant but management has not replied back.
“But I think that they are being very UNFAIR to their server, if he’s right about working there for 9mos without any trouble. I hope that this could still be fixed, at least just for his sake.” said Coleen.
Coleen sends her apologies to the service crew with the following message:
“To the employee affected, I extend my sincere apologies and I hope you understand that it didn’t have to come to this. I will still try my best to fix all of this so that you can get the fair treatment that you deserve. But no more of this social media BS. This is something that should be resolved privately.”
(Photo source: Instagram – @coleengarcia)
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